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Scott McKenzie's avatar

Hi Paul, thanks so much for your comments. The Citrini piece is thought-provoking on a number of levels but we shouldn't lose sight of the fact that, as we speak, it is a very slick narrative rather than evidence. Thoughtpieces like this are arriving on our desks almost daily now and we should always examine their motivations and timescales - the June 2028 apocalypse outlined is conveniently far enough away and Citrini by their own admission does engage in thematic short selling.

Looking at MONY specifically you are right to highlight the friction costs central not only to PCWs but numerous other intermediary type businesses (eg. financial advice, property agents, travel sites, etc). It's also fair to say that PCWs have no inherent moat and switching costs for consumers are almost zero - as I said in my MONY piece 4 PCWs in the UK are at least one too many but I don't know how that gets resolved. You also mentioned Insurify on one of your recent YouTube chats - Insurify is not new and has been around for 10 years in the US now. As far as I can see it has no plans to enter the UK which already has 4 mature PCWs.

I think all aspects of regulation are also very overlooked in the current debates about AI agents eating incumbents' lunches. Do ChatGPT et al really want to become FCA regulated bodies ? Unlikely I would say. Decades of customer data are also not without value here and need protecting.

Whilst the pace of AI capability is escalating rapidly my view is that consumer/corporate inertia means uptake will be slower than the current doomsday scenarios suggest. Will ChatGPT cause hotels, airlines, insurers et al to slash their prices ? Again unlikely IMO. The customer has to have a clear reason to bin things that work well for them already. It's undeniable that PCWs save people money.

The Citrini piece only briefly considers goverment/consumer responses to their taxation base and jobs being hollowed. These responses have yet to be determined but will have to be significant. AI businesses currently have a window of opportunity to justify their current blue sky valuations - doom-mongering very much suits their book but the tide could turn against them just as quickly. Note the ChatGPT funding round last week - basically vendor finance from Amazon, Nvidia etc. All very circular and Ponzi-esque.

As investors we ultimately have to take views in a highly uncertain world. Prices fluctuate considerably more than values but I think with MONY there is a pretty decent margin for error - the markets have already decided it is a loser and whilst the recent link with Chat GPT may be defensive the scope to slash their Google PPC costs to protect earnings is real. At least they are doing something and are alert to challenges.

Thanks for questioning my thesis - this is far more valuable feedback than blind agreement ! As Keynes once said “When the facts change, I change my mind. What do you do, sir?”

I reserve the right to be wrong and change my mind here !

Lots more to debate in all of this. Cheers, Scott

Paul Hill's avatar

Many thanks Scott.

How do you see MONY faring when - as Citrini Research suggested last week - consumer 'friction costs' (re reason why PCWs exist) when buying insurance, energy, financial services, travel, etc goes to zero?

https://www.citriniresearch.com/p/2028gic?hide_intro_popup=true

"By early 2027, LLM usage had become default. AI agents began to change how nearly all consumer transactions worked. Humans don’t really have the time to price-match across five competing platforms before buying a box of protein bars. Machines do.

Travel booking platforms were an early casualty, because they were the simplest. By Q4 2026, AI agents could assemble a complete itinerary (flights, hotels, ground transport, loyalty optimization, budget constraints, refunds) faster and cheaper than any platform.

Likewise insurance renewals, where the entire renewal model depended on policyholder inertia, were reformed. Agents that re-shop your coverage dismantled [the PCWs] and the 15-20% of premiums that insurers earned from passive renewals."

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